This Privacy Policy explains how Lux & Grand Media ("Lux & Grand," "we," "us," or "our") collects, uses, and safeguards your information when you visit luxandgrand.com, submit our contact form, or engage us for services.
The short version: We collect the details you send us through our contact form so we can respond to your inquiry, and we collect standard client and billing information when you engage us. We use a small set of trusted service providers to run our site, prevent spam, and process payments. We do not sell your personal information.
1. Information We Collect
Information you provide to us
- Contact form submissions. When you use the contact form on our website, we collect your name, company (optional), email address, phone number, the service you're interested in, and any message you choose to send.
- Client and project information. If you engage us for software, marketing, or consulting services, we collect the information needed to deliver that work — such as your business details and the materials you share with us.
- Billing information. When we invoice you, we collect billing contact details (name, company, email, and address). Payments are processed by our payment provider; we do not store full bank-account or card numbers.
Information collected automatically
- Technical data. Our website host and security tools may automatically record limited technical information such as your IP address, browser type, and the pages you visit, for reliability and abuse prevention.
- Anti-spam data. Our contact form is protected by Google reCAPTCHA, which collects hardware and software information (such as device and application data) to distinguish humans from bots.
2. How We Use Your Information
- To respond to your inquiries and communicate with you about your project.
- To provide, maintain, and improve our services.
- To prepare and send invoices and process payments for engaged clients.
- To protect our website and users against spam, fraud, and abuse.
- To comply with our legal and regulatory obligations.
3. Cookies & Similar Technologies
Our marketing website does not use advertising or third-party analytics cookies. Google reCAPTCHA, which protects our contact form, may set cookies and collect data in accordance with Google's Privacy Policy and Terms of Service. Our secure client portal uses a strictly necessary cookie to keep authorized users signed in.
4. Service Providers We Work With
We share information only with the service providers that help us operate, and only as needed to perform their function:
- Resend — delivers contact-form messages and invoice emails.
- Google reCAPTCHA — protects our forms from automated abuse.
- Stripe — securely processes client payments (ACH bank transfer and card).
- Supabase — securely stores our client and invoicing records.
- Our web hosting provider — serves the website and processes requests.
We do not sell your personal information, and we do not share it with third parties for their own marketing.
5. Payments
Client payments are handled by Stripe. When you pay an invoice, your payment details are provided directly to Stripe and processed under its terms and privacy policy. We receive confirmation of payment status but do not store your full card or bank-account numbers.
6. Data Retention
We keep contact-form submissions and client records for as long as needed to respond to you, provide our services, and meet legal, tax, and accounting requirements. When information is no longer needed, we take reasonable steps to delete or de-identify it.
7. Data Security
We use reasonable administrative and technical safeguards to protect your information, including encrypted connections and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your Rights & Choices
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of certain uses. To make a request, contact us using the details below and we'll respond as required by applicable law. If you are a California resident, you may exercise your rights under the CCPA/CPRA; we do not sell or "share" personal information as those terms are defined.
9. Third-Party Links
Our website may link to third-party sites we don't control. This policy does not apply to those sites, and we encourage you to review their privacy practices.
10. Children's Privacy
Our website and services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date above. Material changes will be reflected on this page.
12. Contact Us
If you have questions about this policy or your information, please reach out through our contact form or by mail:
- Lux & Grand Media — 244 Fifth Avenue, Suite E10, New York, NY 10001
- 101 Crawfords Corner Rd, Holmdel, NJ 07733